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Clark International Airport (CRK) has successfully met all the requirements for Level 1 of the Airport Customer Experience Accreditation by Airports Council International (ACI). This marks a significant milestone in its commitment to delivering a world-class passenger experience.
The ACI Airport Customer Experience Accreditation is the only global program designed to guide airports in improving customer experience management. Through a structured, multilevel process, the program helps airports assess and elevate their customer service practices across eight key domains, from governance and strategy to service design and innovation.
Achieving Level 1 accreditation reflects Clark International Airport’s growing maturity in customer experience management. As CRK continues to evolve, future assessments will recognize more advanced initiatives and innovations to enhance the overall journey of travelers using the airport.
“This recognition affirms our mission to prioritize passenger satisfaction at every touchpoint,” said Noel Manankil, President and CEO of Luzon International Premiere Airport Development (LIPAD) Corp., the operator of Clark International Airport. “It is a testament to the hard work of our entire team and our shared goal of delivering exceptional airport experiences aligned with global standards.”
This milestone demonstrates CRK’s dedication to excellence and to be a premier gateway in the Philippines and the region.