Passenger Service Charge Integration

PASSENGER SERVICE CHARGE (PSC) EXEMPTIONS

b. The PSC is not to be collected from the following passengers:

c. If the passenger is exempt but has been collected by the PSC at the point of sale of an airline ticket, the air carrier’s representative shall inform the passenger to proceed to the PSC refund counter.

i. The air carrier representative shall provide a clear copy of the passenger manifest, along with any supporting document indicating the date of issuance of the air ticket, to verify the applicable old or new rates of PSC. This shall be submitted to LIPAD upon opening of the air carrier check-in counter.

ii. The passenger manifest shall be the basis of LIPAD to validate the PSC refund, only passengers who are listed in the passenger manifest with valid exemption documents shall be processed.

iii. PSC which has been collected at the point of sale of air ticket from an exempt passenger shall be remitted to LIPAD. LIPAD shall be solely responsible for processing the PSC refund to an exempt passenger within one (1) year from his/her flight date.

iv. LIPAD shall provide the originally signed copy of PSC refund report. The air carrier’s representative must acknowledge the report by affixing his/her full name and signature on the PSC refund report. Once signed, the PSC refund staff shall issue the report in duplicate. One copy shall be furnished to the air carrier and the other copy shall be retained by LIPAD.

v. The air carrier shall be responsible for the processing of refund to passengers with unused tickets within the validity period.

b. PASSENGER CLAIMING FOR REFUND

i. The passenger exempt from PSC shall proceed to the PSC refund counter and provide a photocopy of the PSC exemption documents to the LIPAD PSC refund staff.

ii. The PSC refund staff shall validate if the passenger is listed in the passenger manifest. If the passenger is not listed, but has presented valid exemption documents, the PSC refund staff shall coordinate with the air carrier representative and then request a copy of an updated passenger manifest.

iii. The passenger may apply PSC refund through any of the following platforms:

1. Apply online via QR code scanning or accessing the PSC Refund link which can be found on Clark International Airport official website, and then upload scanned copy of the following documents:

a. Boarding pass and air ticket showing the International Passenger Service Charge or (LI tax);

b. Valid exemption certificate; and

c. Passport or any valid government issued ID with photo

3. Fill out the PSC Refund Declaration Form at the Terminal Fee Refund Counter, and then submit to the LIPAD PSC refund staff together with the copy of the following exemption documents:

a. Boarding pass and air ticket showing the International Passenger Service Charge or (LI tax);

b. Valid exemption certificate; and

c. Passport or any valid government issued ID with photo.

iv. The PSC refund staff shall validate the correctness of the documents, if there are no issues, he/she shall proceed to refund the PSC.

v. The passenger shall acknowledge the PSC refund by affixing his/her signature to the PSC Refund Acknowledgement Receipt online platform or on the physical PSC Refund Acknowledgement Receipt, depending on the method used during his/her application.