Effective 01 April 2022, the Passenger Service Charge (PSC), or Terminal Fee shall be fully integrated into your airline ticket.

A. PASSENGER SERVICE CHARGE (PSC) EXEMPTIONS
The Passenger Service Charge (PSC) should not be collected from the following passengers:

• Locally Recognized Exempted Passengers
1. Passenger Denied Entry
2. Overseas Filipino Workers
3. Athletes certified by the Philippine Sports Commission
4. Deportees
5. Passengers with valid Hajj Visa
6. Diplomats returning to work abroad

• Internally Recognized Exempted Passengers
1. Infant
2. Flight and Extra Crew

B. PASSENGERS CLAIMING FOR EXEMPTION
CRK will process the PSC refund to exempted passengers during their flight date only. Any request coming from another flight date will be redirected to their air carrier. The concerned air carrier will process the refund by its refund policies. Exempted passengers who will request for refund may follow the guidelines below:

Passenger Service Charge (PSC) Refund Process:
a. Proceed to the terminal fee counter.
b. Accomplish the PSC Refund Declaration Form.
c. Provide a photocopy of the following documents:

• Boarding pass or air ticket
• Passport or any valid government ID
• Exemption Certificate, whichever is applicable
  i. Overseas Employment Certificate
  ii. Philippine Sports Commission Certificate

d. Sign the PSC Refund Acknowledgment Form.
e. Claim your cash refund.

Passengers who will opt to submit their documents online may access this link or scan this QR code:
PSC Refund Online Application