Passenger Service Charge Refund Process

CRK will process PSC refund to exempted passengers within one (1) year from the date of their flight. Passenger may apply PSC refund at the CRK Terminal Fee Refund counter or may opt to apply online. Any refund request before July 1, 2022 will be redirected to their own air carrier. The concerned air carrier will process the refund by its refund policies.

Exempted passengers who will request for refund may follow the guidelines below:

Passenger Service Charge (PSC) Refund Process:
A. Passengers who will apply PSC refund at the CRK terminal fee refund counter may follow these steps:
1. Proceed to the terminal fee counter (Located at the international boarding gates after immigration)
2. Scan QR code or access the PSC online application form
3. Accomplish the electronic PSC Refund Declaration Form
4. Upload a photocopy of the following documents:

• Boarding pass or air ticket
• Passport or any valid government ID
• Exemption Certificate, whichever is applicable
  i. Overseas Employment Certificate
  ii. Philippine Sports Commission Certificate

5. Sign the PSC Refund Acknowledgment Form.
6. Claim your cash refund.

B. Passengers who will opt to submit their documents online may access this link or scan the QR code below:

PSC Refund Online Application

1. Go to the Clark International Airport website https://clarkinternationalairport.com/passenger-service-charge-refund-process/
2. Accomplish the electronic PSC Refund Declaration Form
3. Upload the following documents:

• Boarding pass or air ticket
• Passport or any valid government ID
• Exemption Certificate, whichever is applicable
  i. Overseas Exemption Certificate
  ii. Philippine Sports Commission Certificate
• Passenger’s Bank Account Information (photocopy of passbook or bank statement showing the account number)

4. Once everything is complete, click submit.
5. The passenger will receive an email notification when the application has been submitted successfully.
6. The passenger will then be notified via email on the status of his/her refund application within twenty-four (24) hours. Should there be a problem with the documents uploaded by the passenger, he/she will receive an instruction to re-submit the correct documents.
7. The passenger will receive the PSC refund within seven (7) banking days from the date of refund application. The cash will be remitted to its designated bank account.